Cleveland Pools Trust privacy policy

About this policy

Cleveland Pools Trust is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way in line with the 2018 Data Protection Act and the GDPR.

This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website: www.clevelandpools.org.uk

  • you contact us via the web, by telephone, by letter or email

  • you attend one of our events

  • you volunteer with us

  • you are interested in working with us

  • you make a donation

Who are we?

Cleveland Pools Trust is a charity registered no. 1109433.
Our Data Protection Officer is Roger Houghton, we can be contacted by email at: info@clevelandpools.org.uk or by post at: The Data Protection Officer, Cleveland Pools Trust, c/o Acacia Lodge, Kensington Place, Bath BA1 6AP.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site or when speaking to us on the telephone or visit us in person.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Please ensure you understand this policy in its entirety and take your time to read it.

What type of information is collected from you?

You will be asked to submit personal information about yourself when interact with us. We will collect this information so we can communicate with you and deal with any enquiry.

 We may collect some or all of the following personal data:

·         Name
·         Title
·         Address
·         Business/company name
·         Job title
·         Contact information such as email addresses and telephone numbers
·         Demographic information such as post code, preferences, and interests
·         IP address

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to fulfil your request or because it is in our legitimate interests. 
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

·         Supplying our products and/or services to you 
·         Personalising and tailoring details of our services for you
·         Replying to emails from you
·         Supplying you with emails containing details of development progress and events that may be of interest to you. (You may unsubscribe or opt-out at any time by clicking the link in the email)
·         Market research
·         Entering into a contract for the supply of goods and/or services from you

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with employees, core volunteers, agents and companies when it is necessary for them to deliver our services to you. We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

 How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.
Your data will normally be stored in the UK and EEA. However, on occasion, we use the services of an email provider MailerLite and data storage provider HubSpot, which may store data in the USA; these suppliers have certified agreements to EU-US Privacy Shield framework, a recognised standard equivalent to the protections offered under EU law.

Your choices

Please be aware that you have the following data protection rights:

·      The right to be informed about the personal data the Company processes on you;

·      The right of access to the personal data the Company processes on you;

·      The right to rectification of your personal data;

·      The right to erasure of your personal data in certain circumstances;

·      The right to restrict processing of your personal data;

·      The right to data portability in certain circumstances;

·      The right to object to the processing of your personal data that was based on a public or legitimate interest;

·      The right not to be subjected to automated decision making and profiling; and

·      The right to withdraw consent at any time.

 If you believe that any of your data that we process is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.

 You have a right to request a copy of the personal information that we hold about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@clevelandpools.org.uk

Security

Data security is very important to us, we take every precaution to protect our users’ information through the use of firewalls, browser certification technology, encryption, limited access and use of passwords.

Only employees and agents who need the information to perform a specific job are granted access to your information.

However, you should be aware that the use of email and the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via email/ the Internet.

Links to other sites: our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

 We may use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use.  IP addresses are not linked to other personally identifiable information.

What happens if our business changes hands?

If the Company’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Changes to this statement

Cleveland Pools will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in October 2019.

Contact information

Cleveland Pools Trust welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact us at info@clevelandpools.org.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, (or any other relevant supervisory authority should your personal data be processed outside of the UK), if you believe that your data protection rights have not been adhered to.